Terms & Conditions

Section 01

Sales Policy & All Sales Final

All purchases made through EdgeWorks Knife Studio are considered final at the time of payment. By completing a purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.

EdgeWorks Knife Studio sells professional-grade resin bonded diamond sharpening stones and related products. Due to the consumable and use-dependent nature of these products, all sales are final once payment has been processed — this applies equally to pre-order and in-stock purchases, without exception.

Cancellation Window: Pre-order cancellations may be requested within 24 hours of purchase by contacting us at info@edgeworksknifestudio.com with your order number. After 24 hours, your order enters our fulfillment queue and is no longer eligible for cancellation or refund under any circumstances.

Tariffs & Import Fees: EdgeWorks Knife Studio sources its products from overseas manufacturing. In the event that a cancellation is approved within the 24-hour window, any import tariffs, duties, or related fees already incurred on your behalf will be deducted from any eligible refund amount. By placing a pre-order, you acknowledge and accept this condition.

Section 02

Returns & Refund Policy

We understand that purchasing sharpening stones online requires trust, and we take that seriously. However, the nature of our products makes a traditional return policy both impractical and unfair to other customers.

Sharpening stones are consumable, use-dependent products. A stone that has been used — even once — cannot be returned, inspected, sanitized, and resold as new. EdgeWorks Knife Studio maintains a strict no-return policy on all opened and used products.

• Unopened, unused items in original unaltered condition may be considered for return within 7 days of confirmed delivery. You must contact us before returning any item — unauthorized returns will not be accepted or processed.
• Opened or used items are not eligible for return or refund under any circumstances, regardless of reason or extent of use.
• Items damaged through misuse, improper storage, dropping, or normal wear are not eligible for return, refund, or warranty coverage.
• Performance dissatisfaction based on personal preference or technique differences does not constitute grounds for a return or refund.
• Change of mind after opening a product is not an accepted basis for return.
• Confirmed manufacturer defects are handled separately under Section 03 and result in a replacement product only — not a refund.

Section 03

Warranty & Manufacturer Defects

EdgeWorks Knife Studio personally inspects every stone before it ships. In the rare event that a product arrives with a confirmed manufacturer defect, we will replace it — straightforwardly, without unnecessary runaround.

What qualifies as a manufacturer defect:

• Visible structural cracks or fractures present upon arrival that are not attributable to shipping damage or customer mishandling
• Significant delamination of the abrasive surface not caused by use, improper storage, or chemical exposure
• Severe grit inconsistency across the stone face that renders the product genuinely unusable for its intended purpose
• Receipt of a product that does not match the grit specification shown on your order confirmation

What does NOT qualify as a manufacturer defect:

• Normal wear resulting from regular use — sharpening stones are consumable products by nature
• Minor cosmetic surface variations in color, texture, or finish — these are inherent characteristics of resin bonded diamond stones and are not defects
• Damage from dropping, freezing, harsh chemical exposure, or improper storage
• Performance dissatisfaction based on personal sharpening preference, technique, or comparison to other products
• Glazing or loading of the stone surface caused by improper use, lack of lubrication, or failure to properly lap or flatten the stone
• Shipping damage not reported within 48 hours of confirmed delivery

EdgeWorks Knife Studio reserves the right to make the final determination on all warranty claims. We aim to be fair and reasonable in every case, but we reserve the right to decline claims that do not meet the criteria outlined above.

Section 04

Pre-Order Terms & Shipping

EdgeWorks Knife Studio currently operates on a pre-order fulfillment model. Products are sourced from overseas manufacturing, shipped to EdgeWorks for personal inspection, and then dispatched to customers. By placing a pre-order, you expressly acknowledge and agree to the following:

• Payment is collected at the time of order. Pre-orders are not a reserve-now, pay-later arrangement — your payment confirms your place in the fulfillment queue.
• Estimated fulfillment time is 20–30 days from the order date under normal operating conditions. This estimate reflects international manufacturing lead times and inbound shipping. It is an estimate only and is not a guarantee.
• Delays outside our control — including but not limited to customs processing, international carrier disruptions, manufacturing delays, import tariff changes, natural disasters, acts of God, pandemics, labor actions, or geopolitical events — do not constitute grounds for cancellation or refund.
• Import tariffs and duties are factored into our pricing to the extent possible. In the event of significant tariff changes affecting inbound shipments after your order is placed, EdgeWorks Knife Studio reserves the right to contact you regarding any material cost impact prior to fulfillment.
• Shipping costs are collected at checkout and are non-refundable once an order has been dispatched.
• Pre-order pricing is locked at the time of purchase and is not affected by any subsequent price changes.

We are committed to proactive communication. If your order is subject to a delay beyond the estimated window, we will notify you by email with an updated timeline. We respect your time and your money.

Section 05

Limitation of Liability & Safety

EdgeWorks Knife Studio sells sharpening stones — tools designed to create, maintain, and refine sharp edges on knives and other cutting implements. The intended result of using our products correctly is an extremely sharp blade. The responsibility for safe and appropriate handling of any blade sharpened using our products rests entirely and solely with the end user.

By purchasing from EdgeWorks Knife Studio, you expressly acknowledge and agree that:

• EdgeWorks Knife Studio, its owner, employees, representatives, and affiliates are not liable for any personal injury, bodily harm, property damage, or financial loss of any kind arising from the use, misuse, or improper handling of our products or any blade sharpened using those products.
• You are purchasing a sharpening tool with full knowledge that the intended result is a sharp cutting edge, and that sharp edges require proper handling, storage, and use by a responsible adult.
• EdgeWorks Knife Studio is not responsible for damage to knives, cutting boards, countertops, furniture, or any other personal or commercial property resulting from the use of blades sharpened with our products.
• EdgeWorks Knife Studio is not responsible for injury to yourself, members of your household, or any third party resulting from the use or misuse of any blade sharpened using our products.
• You assume full and sole responsibility for your personal safety and the safety of all others in connection with your use of sharpened cutting tools.
• EdgeWorks Knife Studio is not liable for any direct, indirect, incidental, special, punitive, or consequential damages of any kind arising from the use of or inability to use this website or our products, including but not limited to reliance on any information obtained from this site.
• In any circumstance where EdgeWorks Knife Studio is found to bear liability, that liability shall not exceed the original purchase price of the specific product in question.

These limitations apply to the fullest extent permitted under the laws of the State of Illinois and applicable federal law. Nothing in these terms is intended to exclude liability that cannot be lawfully excluded under Illinois or federal law.

If you are unfamiliar with the safe handling of sharpened knives or cutting tools, please seek guidance from a qualified professional before use.

Section 06

International Orders

EdgeWorks Knife Studio ships internationally and welcomes customers worldwide. International customers should carefully review the following before placing an order:

• Import duties, customs fees, VAT, and local taxes are the sole financial responsibility of the buyer. These charges are assessed by your country's customs authority and are entirely outside the control of EdgeWorks Knife Studio.
• Buyer assumes all risk of loss including any confiscation made by customs authorities. It is the buyer's sole responsibility to know and comply with their local laws and import restrictions before ordering.
• International shipping timelines are estimates only. Customs processing times vary significantly by country and can add substantial time to delivery beyond our stated fulfillment window.
• Customs seizure or rejection of a shipment does not entitle the buyer to a refund of any kind. It is the buyer's sole responsibility to verify that sharpening stones are legal to import in their country prior to ordering.
• International shipping fees are non-refundable under all circumstances once a shipment has been dispatched.
• Lost international shipments — EdgeWorks Knife Studio will cooperate in good faith to assist with carrier claims. However, once a shipment has cleared US customs and entered the international postal or courier network, we cannot guarantee outcomes or assume financial liability for loss.
• Refused deliveries — packages refused at delivery by the recipient are not eligible for refund of product cost or shipping fees.

For large volume or wholesale international orders, please contact us at info@edgeworksknifestudio.com prior to ordering to discuss shipping options and applicable considerations.

Section 07

Age Requirements & Lawful Use

EdgeWorks Knife Studio sells sharpening tools intended for use by adults only. You must be at least 18 years of age to purchase any product from this website. By placing an order, you are representing to EdgeWorks Knife Studio that you are 18 years of age or older.

EdgeWorks Knife Studio cannot technically prohibit minors from visiting this website. We rely on parents, guardians, and those responsible for supervising minors to ensure that purchases are made only by adults of legal age.

Lawful Use: You agree to use this website and purchase products only for lawful purposes. It is the sole responsibility of the customer to ensure that the products they purchase from EdgeWorks Knife Studio are legally obtainable and lawful to possess and use in their own region, state, province, or country. EdgeWorks Knife Studio assumes no responsibility for the use of its products in violation of any applicable local, state, federal, or international laws.

By placing an order, you represent and warrant that your purchase and intended use of our products is in full compliance with all applicable laws in your jurisdiction.

Section 08

Chargebacks & Payment Disputes

EdgeWorks Knife Studio takes payment disputes seriously and handles all legitimate concerns promptly and fairly. If you have an issue with your order, we strongly encourage you to contact us directly at info@edgeworksknifestudio.com before initiating any chargeback or payment dispute with your bank or payment provider. The vast majority of issues can be resolved quickly and amicably through direct communication.

Chargeback Fee: In the event that a customer initiates a chargeback or payment dispute that is subsequently found to be unwarranted, fraudulent, or in violation of these Terms & Conditions, EdgeWorks Knife Studio reserves the right to recover a $30.00 chargeback processing fee in addition to the original transaction amount. This fee covers the administrative costs and fees imposed on EdgeWorks Knife Studio by our payment processor as a result of the dispute.

• Chargebacks filed for orders that were delivered as described and in accordance with our stated pre-order timeline are considered unwarranted.
• Chargebacks filed without first attempting to resolve the issue directly with EdgeWorks Knife Studio are considered improper use of the chargeback process.
• Fraudulent chargebacks may be reported to appropriate authorities and referred for collection.
• EdgeWorks Knife Studio reserves the right to refuse future orders from customers who have filed unwarranted chargebacks.

Section 09

Pricing, Availability & Website Disclaimer

EdgeWorks Knife Studio strives to provide accurate product information, pricing, and availability on this website at all times. However, we reserve the right to correct errors and update information without prior notice.

• Pricing errors: In the event of a pricing error on our website, EdgeWorks Knife Studio reserves the right to cancel any order placed at an incorrect price and issue a full refund. We are not obligated to fulfill orders placed at erroneous prices.
• Availability: Product availability is subject to change without notice. EdgeWorks Knife Studio reserves the right to limit quantities and cancel orders in the event of inventory issues.
• Product images: Images displayed on this website are for representational purposes only and may not reflect the exact product received. Customers should not make purchasing decisions based solely on product images.
• Typographical errors: While we make every effort to ensure accuracy, EdgeWorks Knife Studio is not responsible for typographical errors or technical inaccuracies on this website. We reserve the right to correct any errors at any time.
• Prices subject to final approval at the time of order fulfillment. If a price discrepancy is identified after an order is placed, we will contact you before proceeding.

Website Disclaimer — "As Is" Provision: This website is provided by EdgeWorks Knife Studio on an "as is" and "as available" basis. EdgeWorks Knife Studio makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, or products included on it. To the fullest extent permissible by applicable law, EdgeWorks Knife Studio disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

EdgeWorks Knife Studio shall not be liable for any damages of any kind arising from the use of or inability to use this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages. EdgeWorks Knife Studio does not warrant that this website will be uninterrupted, error-free, or free of viruses or other harmful components.

Content Ownership: All content on this website including text, images, graphics, logos, and product descriptions is the property of EdgeWorks Knife Studio and is protected by applicable copyright and intellectual property laws. Unauthorized reproduction, distribution, or use of any content from this website is strictly prohibited.

Section 10

Proposition 65 Warning

EdgeWorks Knife Studio is required under California's Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65) to provide this warning to California residents. This warning is provided out of an abundance of caution and in compliance with California law.

This warning does not necessarily mean that our products will harm you. It is provided because one or more components used in the manufacturing of diamond abrasive products may contain trace amounts of chemicals listed under Proposition 65. For specific questions regarding product composition, please contact us at info@edgeworksknifestudio.com.

Section 11

General Terms

Governing Law. These Terms & Conditions are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal disputes arising from these terms or your purchase shall be subject to the exclusive jurisdiction of the courts of the State of Illinois. By using this website and purchasing our products, you irrevocably consent to the jurisdiction of the courts of the State of Illinois for any such disputes.

Modifications to Terms. EdgeWorks Knife Studio reserves the right to update or modify these Terms & Conditions at any time without prior notice. All changes take effect immediately upon being posted to this page. Your continued use of this website or purchase of our products following any modification constitutes acceptance of the revised terms.

Entire Agreement. These Terms & Conditions represent the complete agreement between you and EdgeWorks Knife Studio with respect to your purchase and use of our products, superseding all prior written or verbal communications or agreements.

Severability. Should any provision of these terms be found invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

No Waiver. Failure by EdgeWorks Knife Studio to enforce any right or provision of these terms on any occasion shall not constitute a waiver of that right or provision going forward.

Acknowledgment. By using this website and placing an order, you acknowledge that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree to these terms, please do not use this website or place an order.

Contact. Questions, concerns, or warranty claims can be directed to info@edgeworksknifestudio.com. We are a small, real operation and we respond to every message personally — typically within 24 to 48 hours.